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DelawareDover › TENDER HEARTS LEARNING CENTER

TENDER HEARTS LEARNING CENTER

Child care center · 1339 SOUTH GOVERNORS AVENUE, Dover, DE 19904 · License 491838

0Compliance score
Poor

Capacity 97. Toddler through School-Age Accepts subsidy

Violation history (29)

SeverityDateStandard / narrativeCorrected
?Mon Aug 18 2025 00:00:00 GMT+0000 (Coordinated Universal Time) 53U - Outdoor Area
Ensure fall zones extend at least six feet in all directions and has at least nine inches deep of material. The two year old and preschool playgrounds need mulch.
Yes
?Mon Aug 18 2025 00:00:00 GMT+0000 (Coordinated Universal Time) 40U - Child Files
Ensure child files are complete. One child needs blood lead screening and an MAR on file.
Yes
?Wed Sep 04 2024 00:00:00 GMT+0000 (Coordinated Universal Time) 28U - General Qualifications
Ensure each staff member supervising children have been fingerprinted and deemed eligible before being left alone with children. Specialist noted an aide watching a classroom of children.
Yes
?Wed Sep 04 2024 00:00:00 GMT+0000 (Coordinated Universal Time) 27U - Ratios, Group Size, and Supervision
Ensure staff to child ratios and supervision is maintained at all times. Specialist noted two teachers and one aide supervising three classrooms during naptime.
Yes
?Wed Aug 28 2024 00:00:00 GMT+0000 (Coordinated Universal Time) 27U - Ratios, Group Size, and Supervision
Ensure interns under the age of 18 are supervised at all times. Specialist noted two underage interns with 10 children on the playground. This was discussed and corrected at the visit when a ECT arrived to the classroom.
Yes
?Wed Aug 28 2024 00:00:00 GMT+0000 (Coordinated Universal Time) 30U - Personnel Files
Ensure staff files are complete. One staff needs 2 training hours in Health and Safety. One staff needs an adult health appraisal with TB on OCCL's form.
Yes
?Wed Aug 28 2024 00:00:00 GMT+0000 (Coordinated Universal Time) 50U - Kitchen and Food Preparation
Ensure all food in the kitchen is labeled with the contents and expiration dates.
Yes
?Wed Aug 28 2024 00:00:00 GMT+0000 (Coordinated Universal Time) 49U - Indoor Space
Ensure air fresheners are not used during child care hours. This was discussed and corrected at visit when the provider took down the air freshener in the lobby area.
Yes
?Wed Aug 28 2024 00:00:00 GMT+0000 (Coordinated Universal Time) 40U - Child Files
Ensure child files are complete. Two children need blood lead screenings.
Yes
?Fri Aug 04 2023 00:00:00 GMT+0000 (Coordinated Universal Time) 26U - Staffing
Ensure a teacher or higher is trained in the absence of the administrator and documented in the staff members file.
Yes
?Fri Aug 04 2023 00:00:00 GMT+0000 (Coordinated Universal Time) 28U - General Qualifications
Ensure a comprehensive background check is completed every five years. Three staff need to complete a five year comprehensive background check.
Yes
?Fri Aug 04 2023 00:00:00 GMT+0000 (Coordinated Universal Time) 30U - Personnel Files
Ensure staff files are complete. Two staff need job descriptions, one staff needs four reference letters, nine staff need a letter of eligibility on file.
Yes
?Fri Aug 04 2023 00:00:00 GMT+0000 (Coordinated Universal Time) 57U - Equipment
Ensure enough equipment is available at all times the three-year-old classroom needs music equipment.
Yes
?Fri Aug 04 2023 00:00:00 GMT+0000 (Coordinated Universal Time) 61U - Diapering and Soiled Clothing
Ensure a non-porous surface is used. the one and two year old classroom need changing pads. Ensure diapers are disposed of in a foot activated pail for diapers only.
Yes
?Fri Aug 04 2023 00:00:00 GMT+0000 (Coordinated Universal Time) 76U - Activity Schedule
Ensure a schedule is posted. The Pre-K classroom had no schedule posted.
Yes
?Tue Aug 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) 74U - Lesson Plans
Ensure the lesson plan must include at least one daily activity for physical, social-emotional, language and literacy, and cognitive development. Allow children to choose to participate with the whole group, part of the group, or independently must be included. Cooking, food exploration, or healthy habits, such as talking about healthy habits or comparing the taste and texture of different foods; science and nature investigation, music and rhythm, multi-sensory play.
Yes
?Tue Aug 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) 53U - Outdoor Area
Ensure fall zones are nine inches in depth for wood chips.
Yes
?Tue Aug 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) 40U - Child Files
Ensure child files are complete. One child needs a blood lead screening test. One child needs a complete file.
Yes
?Tue Aug 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) 49U - Indoor Space
Ensure all trash cans have lids on them at all times. LS observed the Pre-K classroom a lid off a trash can that had food waste and other trash items in it. The bathroom has a trash can with out a lid. Ensure the classroom walls are in good repair. the one and two year old classrooms need paint applied in various areas of the room.
Yes
?Tue Aug 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) 50U - Kitchen and Food Preparation
Ensure the refrigerator and freezer maintain proper temperatures. A freezer thermometer read 10 degrees Fahrenheit. A refrigerator read 42 degrees Fahrenheit.
Yes
?Fri Aug 05 2022 00:00:00 GMT+0000 (Coordinated Universal Time) 40U - Child Files
Ensure child files are complete. Child #1-10 need date of enrollment and days/ hours they attend. Child #1, #3, and #4 need lead test results. Child #6 needs an updated health appraisal, immunizations, and lead test results.
Yes
?Fri Aug 05 2022 00:00:00 GMT+0000 (Coordinated Universal Time) 30U - Personnel Files
Ensure staff files are complete Staff #1-8 and #11 need updated annual safe sleep, and annual abuse and neglect. Staff # 2, 3, 4,5, and 9 need CPR and First Aid certification. Staff #8 and 9 need medication certification or proof of health and safety training. Staff #7 needs orientation, job description, references, declaration of employment, drug and alcohol statement, health appraisals with TB results, release of employment, and service letter. Staff #9 needs a job description, references, and a service letter. Staff #11 needs a job description, health appraisal with TB results, and a service letter. Staff #8 needs a professional development plan.
Yes
?Fri Aug 05 2022 00:00:00 GMT+0000 (Coordinated Universal Time) 27U - Ratios, Group Size, and Supervision
Ensure supervision, and ratios are maintained at all times. Staff #3 was responsible for 14 children ages 3, 4, and 5 from 8:05 am-9:05 am on 8/5/22. Staff #4 was responsible for 12 children ages 1, 2, and 3 from 8:30am-9:05pm on 8/5/22. Staff #6 was observed leaving her classroom to help with lunch leaving eight two-year-old's in the classroom. Staff #9 who is an aide, was observed supervising six one-year-olds alone. This was discussed and corrected when staff #6 and #9 combined their classrooms to ensure proper supervision. LS Smith observed 12 children ages 3 and 4 with one teacher. this was corrected when two children were transferred to another classroom. LS Smith observed an infant in the office with Ms.Sharon, being left alone. This was ddsisscused with Ms.Sharon that although the child is her grandson, he must be in a childcare area and have all necessary paperwork.
Yes
?Fri Aug 05 2022 00:00:00 GMT+0000 (Coordinated Universal Time) 23U - Center Policies-Parent/Guardian Handbook
Ensure parents are allowed into the building at all times. Staff # stated parents are not allowed in the building due to Covid procedures.
Yes
?Fri Aug 05 2022 00:00:00 GMT+0000 (Coordinated Universal Time) 74U - Lesson Plans
Ensure lesson plans are posted and meet the necessary requirements for OCCL.
Yes
?Fri Aug 05 2022 00:00:00 GMT+0000 (Coordinated Universal Time) 53U - Outdoor Area
Ensure all exits have self closing and self latching abilities.
Yes
?Tue Aug 31 2021 00:00:00 GMT+0000 (Coordinated Universal Time) 28U - General Qualifications
Ensure all staff, substitutes, and volunteers are fingerprinted prior to employment and determined eligible before being alone with children.
Yes
?Tue Aug 31 2021 00:00:00 GMT+0000 (Coordinated Universal Time) 56U - Sleeping Accommodations and Safe Sleep Environments
LS Sommer observed an infant asleep with a blanket on the floor. According to the infant daily logs and staff, the infant child was asleep on the floor for 10 minutes. Another infant was asleep in a crib with a bottle and a blanket. This was discussed and corrected.
Yes
?Tue Aug 31 2021 00:00:00 GMT+0000 (Coordinated Universal Time) 27U - Ratios, Group Size, and Supervision
Ensure staff-to-child ratios are followed at all times. LS Sommer observed three children walk from the bathroom to the preschool classroom alone. The three-year-old classroom had one staff alone with 11 children. This was corrected when one child was moved to the preschool classroom. A substitute without fingerprinting or eligibility determination was alone with four infants. This was corrrected when the substitute was combined in the preschool classroom with Ms. Farlow and 18 children and an eligible and qualified staff was moved into the infant classroom.
Yes

Severity 5 = most serious. Source: official state record.

Inspections (7)

7 inspection record(s) on file from DE-OCCL.

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