Texas › Dallas › A Heart with Hope Family Services, Inc

A Heart with Hope Family Services, Inc

Child care center · 3440 S POLK ST STE A, Dallas, TX 75224-3899 · License 1689962- 13531

0Compliance score
Poor

Violation history (256)

Severity	Date	Standard / narrative	Corrected
5	—	745.621(a)(7) - AP Initial background checks submitted - At the time you become aware of anyone requiring a background check under 745.605 A frequent visitor to the home did not have a background check completed.	—
3	—	749.1417(a) - TB exam-Persons over 1 yr old who live, work, volunteer at operation have exam w/in 30 days, unless person had previous exam that meets requirements Two out of two child files did not have the tuberculosis test.	—
4	—	749.3041(4) - Physical Environment-Foster home must ensure that outdoor areas are safe for children, kept clean, and in good repair The backyard had a double fence (one in front of the other) and the front fence was missing several planks. The backyard was observed with pet feces in the yard as well.	—
4	—	749.2931(b) - Tobacco Product-Caregivers and other adults may only smoke tobacco products, e-cigarettes and vaporizers outside A foster parent admitted to smoking cigarettes inside of the master bathroom of the foster home, and an ashtray was observed in the bathroom.	—
4	—	749.2477(1) - Verification-Before agency can verify foster home, child placement management staff must review and approve home study, screening, and verification A home was verified prior to the home screening being approved by Child Placement Management Staff.	Yes
3	—	749.2807(2) - Foster Home Compliance-must evaluate home when a change in the conditions of the verification or a major life change occurs Home screening addendums were completed when a foster family moved and when a foster child was adopted; however, the rules related to the changes were not evaluated and documented.	—
4	—	749.2593(c)(6) - Supervision-Caregivers counted in child/caregiver ratio must implement and follow the children's service plans Children's supervision requirements as listed in their service plans were not followed.	—
1	—	749.2481(a)(2) - Verification Certificate-Agency must give the home a verification certificate after making any change that affects the verification certificate A new verification certificate was not provided to the home when the foster and total capacities were changed.	Yes
4	—	749.1401(d) - General medical requirements-Obtain follow-up medical treatment as recommended by the health-care professional Two out of two child files did not have the follow up for the doctors visits in the files.	—
4	—	749.635(2) - AP CPA administrator responsibilities- Ensure that the operation complies with current heightened monitoring plans. During a review conducted on December 12, 2024, it was determined that: (1) the Administrator failed to ensure compliance with the current HM Plan; and (2) 12 months had elapsed since the effective date of the plan. The heightened monitoring plan for this operation included a specific ?planned end date? at the 12-month mark by which the operation was expected to meet all heightened monitoring criteria necessary to move out of active heightened monitoring to a phase of ?post plan monitoring?. As a direct result of the administrator?s failure to ensure timely compliance with the heightened monitoring plan, this operation is now unable to successfully move to post-plan monitoring. Furthermore, the operation?s ?planned end date? must now be revised, and the period of heightened monitoring must be extended. Further details of the administrator?s failure to ensure compliance include the following: - Operation failed to demonstrate 6 months of successive compliance with the standard and contract requirements that led to heightened monitoring	—
5	—	749.2447(7)(A) - Foster Home Screening-Agency documents background check results for any person frequent and present in the home The documentation and assessment of background check results for two foster parents were not documented in a foster home screening.	—
4	—	749.1541(c)(4) - Medication Record-Must include medication name, strength & dosage A child's medication log was missing the name and strength of the medication.	—
3	—	749.1003(b)(3)(A) - Children's rights - Living a normal life including the right to communicate in a language or any other means understandable to the child Children in care were placed in a home with a caregiver, who does not speak their language. The agency's plan to meet the communication needs of the children was not documented in the children's preliminary service plans.	—
4	—	749.577(2) - Active child record-Includes known allergies and chronic conditions or "no known allergies" on exterior of record or in a clearly visible location One of the two child files did not have the known allergies listed on the exterior of the file.	—
3	—	749.1107(a)(7) - Child Admission Records-Include the child's immunization record Two out of two child files did not contain the immunization records.	—
5	—	745.621(a)(7) - AP Initial background checks submitted - At the time you become aware of anyone requiring a background check under 745.605 During a visit to a home a person (non-caregiver) was supervising the children in the backyard that didn't have an approved background check	—
4	—	749.3103 - Driver & passengers must follow all laws when driving, including laws on use of child passenger safety seat systems, seat belts & liability insurance A single foster parent's vehicle has five seats, and there were seven people in the home, including six children.	—
4	—	749.663(a)(5) - Child placement staff responsibilities-Monitor and provide support services to foster parents, initiate development/corrective/adverse action plans The case manager was unaware that the foster parent was smoking in the home and that a child in care required a booster seat. Additionally, the foster parent was unaware that all household medication needed to be locked up and that signs with profane language could not be on display in the home.	—
3	—	749.2447(6)(B)(i) - Foster Home Screening-Document and assess for each prospective parent proof of income for last 60 days or 2 complete months A foster parent was not able to provide proof of income based on her current employment because she had only recently started her current employment.	—
4	—	749.1541(c)(4) - Medication Record-Must include medication name, strength & dosage One child's medication log did not include the medication name or dosage for a month.	—
4	—	749.1957(8) - Other Prohibited Discipline-Humiliating, shaming, ridiculing, rejecting, or yelling at a child Two children in care reported that their caregiver yells at them as a method of discipline.	—
5	—	749.1521(1) - Medication Storage-Store medication in a locked container There was medication, which was not in a locked container, in one of the bedrooms and in the master bathroom.	—
3	—	749.2807(2) - Foster Home Compliance-must evaluate home when a change in the conditions of the verification or a major life change occurs A major life change in the foster home (addition of a household member) occurred, and the addendum to address this change did not evaluate all applicable rules related to the change.	—
5	—	749.2447(7)(B)(i) - Foster Home Screening- Obtain service call information from law enforcement for past two years The request and reception of service call information from law enforcement was not documented in the home screening.	—
3	—	749.1003(b)(3)(A) - Children's rights - Living a normal life including the right to communicate in a language or any other means understandable to the child Children in care were placed in a home with caregivers, who does not speak their language. The agency's plan to meet the communication needs of the children was not documented in the children's preliminary service plans.	—
4	—	749.3103 - Driver & passengers must follow all laws when driving, including laws on use of child passenger safety seat systems, seat belts & liability insurance A foster parent admitted to transporting a six-year-old child in care without a booster seat.	—
3	—	749.1541(b) - Medication Record-Must update cumulative medication record within 24 hours of administering medication Medications logs were prefilled out for all dates with foster parent's signature already on the dates.	—
5	—	749.2961(a)(1) - If weapons/explosives/projectiles allowed, must enforce policy w/precautions to ensure no unsupervised access for children/ kept in locked storage Two firearms in the foster home were not kept in locked storage.	—
4	—	749.2477(1) - Verification-Before agency can verify foster home, child placement management staff must review and approve home study, screening, and verification A home was verified prior to the home screening being approved by Child Placement Management Staff.	Yes
3	—	749.2449(a)(6) - Interview For Foster Home Screening-Must include one interview by phone/in person or letter with child 12 yrs and older or adult children not in home There were no interviews with a foster parent's four biological children in the home screening.	—
5	—	749.1953(a) - Corporal Punishment-May not use/threaten corporal punishment, such as hitting/spanking, forced exercise, holding physical position, unproductive work. Three children in care were forced to exercise as a method of punishment.	—
4	—	749.1521(9) - Medication Storage-Provide prescription medication to the person to whom a child is discharged or transferred if the child is taking the medication Foster parent did not provide the agency with additional refilled medications after child was discharged.	—
4	—	749.1521(9) - Medication Storage-Provide prescription medication to the person to whom a child is discharged or transferred if the child is taking the medication Foster parent did not provide the agency with additional refilled medications after child was discharged.	—
4	—	749.1957(8) - Other Prohibited Discipline-Humiliating, shaming, ridiculing, rejecting, or yelling at a child Two children in care reported that their caregiver yells at them as a method of discipline.	—
5	—	745.621(a)(7) - AP Initial background checks submitted - At the time you become aware of anyone requiring a background check under 745.605 A frequent visitor to the home did not have a background check completed.	—
4	—	749.3103 - Driver & passengers must follow all laws when driving, including laws on use of child passenger safety seat systems, seat belts & liability insurance A single foster parent's vehicle has five seats, and there were seven people in the home, including six children.	—
5	—	749.2447(7)(B)(i) - Foster Home Screening- Obtain service call information from law enforcement for past two years The request and reception of service call information from law enforcement was not documented in the home screening.	—
4	—	749.3103 - Driver & passengers must follow all laws when driving, including laws on use of child passenger safety seat systems, seat belts & liability insurance A foster parent admitted to transporting a six-year-old child in care without a booster seat.	—
4	—	749.1541(c)(4) - Medication Record-Must include medication name, strength & dosage One child's medication log did not include the medication name or dosage for a month.	—
3	—	749.2807(2) - Foster Home Compliance-must evaluate home when a change in the conditions of the verification or a major life change occurs Home screening addendums were completed when a foster family moved and when a foster child was adopted; however, the rules related to the changes were not evaluated and documented.	—
3	—	749.1541(b) - Medication Record-Must update cumulative medication record within 24 hours of administering medication Medications logs were prefilled out for all dates with foster parent's signature already on the dates.	—
3	—	749.1003(b)(3)(A) - Children's rights - Living a normal life including the right to communicate in a language or any other means understandable to the child Children in care were placed in a home with a caregiver, who does not speak their language. The agency's plan to meet the communication needs of the children was not documented in the children's preliminary service plans.	—
3	—	749.1003(b)(3)(A) - Children's rights - Living a normal life including the right to communicate in a language or any other means understandable to the child Children in care were placed in a home with caregivers, who does not speak their language. The agency's plan to meet the communication needs of the children was not documented in the children's preliminary service plans.	—
5	—	749.1521(1) - Medication Storage-Store medication in a locked container There was medication, which was not in a locked container, in one of the bedrooms and in the master bathroom.	—
4	—	749.3041(4) - Physical Environment-Foster home must ensure that outdoor areas are safe for children, kept clean, and in good repair The backyard had a double fence (one in front of the other) and the front fence was missing several planks. The backyard was observed with pet feces in the yard as well.	—
3	—	749.1107(a)(7) - Child Admission Records-Include the child's immunization record Two out of two child files did not contain the immunization records.	—
4	—	749.577(2) - Active child record-Includes known allergies and chronic conditions or "no known allergies" on exterior of record or in a clearly visible location One of the two child files did not have the known allergies listed on the exterior of the file.	—
5	—	749.2447(7)(A) - Foster Home Screening-Agency documents background check results for any person frequent and present in the home The documentation and assessment of background check results for two foster parents were not documented in a foster home screening.	—
3	—	749.1417(a) - TB exam-Persons over 1 yr old who live, work, volunteer at operation have exam w/in 30 days, unless person had previous exam that meets requirements Two out of two child files did not have the tuberculosis test.	—
5	—	749.2961(a)(1) - If weapons/explosives/projectiles allowed, must enforce policy w/precautions to ensure no unsupervised access for children/ kept in locked storage Two firearms in the foster home were not kept in locked storage.	—
3	—	749.2449(a)(6) - Interview For Foster Home Screening-Must include one interview by phone/in person or letter with child 12 yrs and older or adult children not in home There were no interviews with a foster parent's four biological children in the home screening.	—
4	—	749.2477(1) - Verification-Before agency can verify foster home, child placement management staff must review and approve home study, screening, and verification A home was verified prior to the home screening being approved by Child Placement Management Staff.	Yes
4	—	749.1541(c)(4) - Medication Record-Must include medication name, strength & dosage A child's medication log was missing the name and strength of the medication.	—
4	—	749.2477(1) - Verification-Before agency can verify foster home, child placement management staff must review and approve home study, screening, and verification A home was verified prior to the home screening being approved by Child Placement Management Staff.	Yes
4	—	749.1401(d) - General medical requirements-Obtain follow-up medical treatment as recommended by the health-care professional Two out of two child files did not have the follow up for the doctors visits in the files.	—
4	—	749.663(a)(5) - Child placement staff responsibilities-Monitor and provide support services to foster parents, initiate development/corrective/adverse action plans The case manager was unaware that the foster parent was smoking in the home and that a child in care required a booster seat. Additionally, the foster parent was unaware that all household medication needed to be locked up and that signs with profane language could not be on display in the home.	—
5	—	745.621(a)(7) - AP Initial background checks submitted - At the time you become aware of anyone requiring a background check under 745.605 During a visit to a home a person (non-caregiver) was supervising the children in the backyard that didn't have an approved background check	—
4	—	749.2931(b) - Tobacco Product-Caregivers and other adults may only smoke tobacco products, e-cigarettes and vaporizers outside A foster parent admitted to smoking cigarettes inside of the master bathroom of the foster home, and an ashtray was observed in the bathroom.	—
1	—	749.2481(a)(2) - Verification Certificate-Agency must give the home a verification certificate after making any change that affects the verification certificate A new verification certificate was not provided to the home when the foster and total capacities were changed.	Yes
4	—	749.635(2) - AP CPA administrator responsibilities- Ensure that the operation complies with current heightened monitoring plans. During a review conducted on December 12, 2024, it was determined that: (1) the Administrator failed to ensure compliance with the current HM Plan; and (2) 12 months had elapsed since the effective date of the plan. The heightened monitoring plan for this operation included a specific ?planned end date? at the 12-month mark by which the operation was expected to meet all heightened monitoring criteria necessary to move out of active heightened monitoring to a phase of ?post plan monitoring?. As a direct result of the administrator?s failure to ensure timely compliance with the heightened monitoring plan, this operation is now unable to successfully move to post-plan monitoring. Furthermore, the operation?s ?planned end date? must now be revised, and the period of heightened monitoring must be extended. Further details of the administrator?s failure to ensure compliance include the following: - Operation failed to demonstrate 6 months of successive compliance with the standard and contract requirements that led to heightened monitoring	—
3	—	749.2807(2) - Foster Home Compliance-must evaluate home when a change in the conditions of the verification or a major life change occurs A major life change in the foster home (addition of a household member) occurred, and the addendum to address this change did not evaluate all applicable rules related to the change.	—
4	—	749.2593(c)(6) - Supervision-Caregivers counted in child/caregiver ratio must implement and follow the children's service plans Children's supervision requirements as listed in their service plans were not followed.	—
3	—	749.2447(6)(B)(i) - Foster Home Screening-Document and assess for each prospective parent proof of income for last 60 days or 2 complete months A foster parent was not able to provide proof of income based on her current employment because she had only recently started her current employment.	—
5	—	749.1953(a) - Corporal Punishment-May not use/threaten corporal punishment, such as hitting/spanking, forced exercise, holding physical position, unproductive work. Three children in care were forced to exercise as a method of punishment.	—
4	—	749.1521(9) - Medication Storage-Provide prescription medication to the person to whom a child is discharged or transferred if the child is taking the medication Foster parent did not provide the agency with additional refilled medications after child was discharged.	—
4	—	749.2593(c)(6) - Supervision-Caregivers counted in child/caregiver ratio must implement and follow the children's service plans Children's supervision requirements as listed in their service plans were not followed.	—
5	—	749.2961(a)(1) - If weapons/explosives/projectiles allowed, must enforce policy w/precautions to ensure no unsupervised access for children/ kept in locked storage Two firearms in the foster home were not kept in locked storage.	—
5	—	745.621(a)(7) - AP Initial background checks submitted - At the time you become aware of anyone requiring a background check under 745.605 During a visit to a home a person (non-caregiver) was supervising the children in the backyard that didn't have an approved background check	—
3	—	749.2807(2) - Foster Home Compliance-must evaluate home when a change in the conditions of the verification or a major life change occurs Home screening addendums were completed when a foster family moved and when a foster child was adopted; however, the rules related to the changes were not evaluated and documented.	—
5	—	749.2447(7)(A) - Foster Home Screening-Agency documents background check results for any person frequent and present in the home The documentation and assessment of background check results for two foster parents were not documented in a foster home screening.	—
4	—	749.3041(4) - Physical Environment-Foster home must ensure that outdoor areas are safe for children, kept clean, and in good repair The backyard had a double fence (one in front of the other) and the front fence was missing several planks. The backyard was observed with pet feces in the yard as well.	—
4	—	749.663(a)(5) - Child placement staff responsibilities-Monitor and provide support services to foster parents, initiate development/corrective/adverse action plans The case manager was unaware that the foster parent was smoking in the home and that a child in care required a booster seat. Additionally, the foster parent was unaware that all household medication needed to be locked up and that signs with profane language could not be on display in the home.	—
4	—	749.2477(1) - Verification-Before agency can verify foster home, child placement management staff must review and approve home study, screening, and verification A home was verified prior to the home screening being approved by Child Placement Management Staff.	Yes
3	—	749.1417(a) - TB exam-Persons over 1 yr old who live, work, volunteer at operation have exam w/in 30 days, unless person had previous exam that meets requirements Two out of two child files did not have the tuberculosis test.	—
4	—	749.3103 - Driver & passengers must follow all laws when driving, including laws on use of child passenger safety seat systems, seat belts & liability insurance A foster parent admitted to transporting a six-year-old child in care without a booster seat.	—
4	—	749.3103 - Driver & passengers must follow all laws when driving, including laws on use of child passenger safety seat systems, seat belts & liability insurance A single foster parent's vehicle has five seats, and there were seven people in the home, including six children.	—
1	—	749.2481(a)(2) - Verification Certificate-Agency must give the home a verification certificate after making any change that affects the verification certificate A new verification certificate was not provided to the home when the foster and total capacities were changed.	Yes
4	—	749.1541(c)(4) - Medication Record-Must include medication name, strength & dosage A child's medication log was missing the name and strength of the medication.	—
4	—	749.1541(c)(4) - Medication Record-Must include medication name, strength & dosage One child's medication log did not include the medication name or dosage for a month.	—
5	—	749.1521(1) - Medication Storage-Store medication in a locked container There was medication, which was not in a locked container, in one of the bedrooms and in the master bathroom.	—
3	—	749.2807(2) - Foster Home Compliance-must evaluate home when a change in the conditions of the verification or a major life change occurs A major life change in the foster home (addition of a household member) occurred, and the addendum to address this change did not evaluate all applicable rules related to the change.	—
3	—	749.2447(6)(B)(i) - Foster Home Screening-Document and assess for each prospective parent proof of income for last 60 days or 2 complete months A foster parent was not able to provide proof of income based on her current employment because she had only recently started her current employment.	—
5	—	749.2447(7)(B)(i) - Foster Home Screening- Obtain service call information from law enforcement for past two years The request and reception of service call information from law enforcement was not documented in the home screening.	—
4	—	749.2477(1) - Verification-Before agency can verify foster home, child placement management staff must review and approve home study, screening, and verification A home was verified prior to the home screening being approved by Child Placement Management Staff.	Yes
3	—	749.1541(b) - Medication Record-Must update cumulative medication record within 24 hours of administering medication Medications logs were prefilled out for all dates with foster parent's signature already on the dates.	—
3	—	749.2449(a)(6) - Interview For Foster Home Screening-Must include one interview by phone/in person or letter with child 12 yrs and older or adult children not in home There were no interviews with a foster parent's four biological children in the home screening.	—
4	—	749.2931(b) - Tobacco Product-Caregivers and other adults may only smoke tobacco products, e-cigarettes and vaporizers outside A foster parent admitted to smoking cigarettes inside of the master bathroom of the foster home, and an ashtray was observed in the bathroom.	—
4	—	749.1957(8) - Other Prohibited Discipline-Humiliating, shaming, ridiculing, rejecting, or yelling at a child Two children in care reported that their caregiver yells at them as a method of discipline.	—
5	—	745.621(a)(7) - AP Initial background checks submitted - At the time you become aware of anyone requiring a background check under 745.605 A frequent visitor to the home did not have a background check completed.	—
3	—	749.1003(b)(3)(A) - Children's rights - Living a normal life including the right to communicate in a language or any other means understandable to the child Children in care were placed in a home with caregivers, who does not speak their language. The agency's plan to meet the communication needs of the children was not documented in the children's preliminary service plans.	—
4	—	749.635(2) - AP CPA administrator responsibilities- Ensure that the operation complies with current heightened monitoring plans. During a review conducted on December 12, 2024, it was determined that: (1) the Administrator failed to ensure compliance with the current HM Plan; and (2) 12 months had elapsed since the effective date of the plan. The heightened monitoring plan for this operation included a specific ?planned end date? at the 12-month mark by which the operation was expected to meet all heightened monitoring criteria necessary to move out of active heightened monitoring to a phase of ?post plan monitoring?. As a direct result of the administrator?s failure to ensure timely compliance with the heightened monitoring plan, this operation is now unable to successfully move to post-plan monitoring. Furthermore, the operation?s ?planned end date? must now be revised, and the period of heightened monitoring must be extended. Further details of the administrator?s failure to ensure compliance include the following: - Operation failed to demonstrate 6 months of successive compliance with the standard and contract requirements that led to heightened monitoring	—
3	—	749.1107(a)(7) - Child Admission Records-Include the child's immunization record Two out of two child files did not contain the immunization records.	—
4	—	749.1401(d) - General medical requirements-Obtain follow-up medical treatment as recommended by the health-care professional Two out of two child files did not have the follow up for the doctors visits in the files.	—
5	—	749.1953(a) - Corporal Punishment-May not use/threaten corporal punishment, such as hitting/spanking, forced exercise, holding physical position, unproductive work. Three children in care were forced to exercise as a method of punishment.	—
4	—	749.577(2) - Active child record-Includes known allergies and chronic conditions or "no known allergies" on exterior of record or in a clearly visible location One of the two child files did not have the known allergies listed on the exterior of the file.	—
3	—	749.1003(b)(3)(A) - Children's rights - Living a normal life including the right to communicate in a language or any other means understandable to the child Children in care were placed in a home with a caregiver, who does not speak their language. The agency's plan to meet the communication needs of the children was not documented in the children's preliminary service plans.	—
5	—	749.2447(7)(B)(i) - Foster Home Screening- Obtain service call information from law enforcement for past two years The request and reception of service call information from law enforcement was not documented in the home screening.	—
4	—	749.2477(1) - Verification-Before agency can verify foster home, child placement management staff must review and approve home study, screening, and verification A home was verified prior to the home screening being approved by Child Placement Management Staff.	Yes
3	—	749.1417(a) - TB exam-Persons over 1 yr old who live, work, volunteer at operation have exam w/in 30 days, unless person had previous exam that meets requirements Two out of two child files did not have the tuberculosis test.	—
4	—	749.2931(b) - Tobacco Product-Caregivers and other adults may only smoke tobacco products, e-cigarettes and vaporizers outside A foster parent admitted to smoking cigarettes inside of the master bathroom of the foster home, and an ashtray was observed in the bathroom.	—

Severity 5 = most serious. Source: official state record.

Inspections (144)

144 inspection record(s) on file from TX-HHSC.

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