Child care center ·
7676 HILLMONT ST STE 201, Houston, TX 77040-6467 ·
License 1699658- 13811
| Severity | Date | Standard / narrative | Corrected |
|---|
| 3 | — |
749.537(a) - Active records-Available for immediate review and reproduction by Licensing
The requested records were not available for immediate request for licensing during monitoring inspection. |
— |
| 4 | — |
749.2557(a) - AP Capacity-Foster homes may not exceed the total capacity stated on the home's verification
Based off a review of provided records, the home study did not reflect an accurate count of the home's verified capacity. The provided home study and addendums did not match the home's verification, nor did it match what is documented in CLASS. Thus, HHSC was not able to verify the home's correct capacity. |
— |
| 4 | — |
749.1957(8) - Other Prohibited Discipline-Humiliating, shaming, ridiculing, rejecting, or yelling at a child
The caregiver yelled at a child in care during an incident. |
— |
| 5 | — |
749.1953(a) - Corporal Punishment-May not use/threaten corporal punishment, such as hitting/spanking, forced exercise, holding physical position, unproductive work.
The caregiver slapped a child in care. |
— |
| 3 | — |
749.2473(a) - Updating previous screening and home study-Conduct and complete new home screening
The operation did not complete a new home screening for three foster homes previously verified with other child-placing agencies. |
— |
| 3 | — |
749.933(a)(1) - Annual Training Timeline-Each person must complete required annual training within 12 months from date of employment or date verified as foster parent
A review of the records of Yolanda and Harvis Westbrooks revealed that a Training on Trauma Informed Care was 28 days late and Psychotropic Medication Training was 8 days late. Likewise the record for Dianne Brown foster home showed that the Trauma Informed Care Training was 24 days late. Thus, a deficiency is noted in this standard as the above trainings were not done within the period or time frame allowed to do so. |
— |
| 3 | — |
749.1301(f) - Preliminary Service Planning-Implement and follow the preliminary service plan
The children in care reported that they are left home alone without adult supervision. |
— |
| 4 | — |
749.592(a) - Unauthorized Absence-After a child returns from unauthorized absence, foster parent must conduct debriefing w/child no later than 24 hrs after return
Based on a review of the information gathered, it was determined that required debriefings were not conducted following the child's unauthorized absences. |
— |
| 3 | — |
749.1307 - Service Planning-Complete the initial service plan within 45 days after child is admitted
Youth file reviewed was missing initial 30-day service plan. |
— |
| 4 | — |
749.503(a)(2)(A) - AP Serious Incident-Report to Licensing critical injury or illness that warrants treatment by a medical professional/hospitalization
During the investigation; the children in care left the foster home without permission and both children sustained a serious injury (broken foot) which warranted medical treatment. |
— |
| 5 | — |
749.607(1) - Employee and caregiver responsibilities-Competency, prudent judgment, self-control in presence of children and when performing assigned tasks
Foster parent tested positive on drug screening. |
— |
| 5 | — |
749.1003(b)(4)(A) - Children's rights-Adhere to the child's rights to be free from any harsh, cruel, unusual, unnecessary, demeaning, or humiliating punishment
It was determined that a caregiver disciplined a child which resulted in a genuine threat of substantial harm from physical injury to the child. |
— |
| 5 | — |
749.2593(a)(2) - Supervision-The caregiver is responsible for being aware of and accountable for each child's on-going activity
A child's service plan indicated the necessity for increased supervision, every 30 minutes. The child self-harmed and the caregiver was unaware until provided notification when an unrelated household member delivered a letter written by the injured child disclosing the self-harming incident. |
— |
| 4 | — |
749.2913(b)(2) - Fire Extinguisher-Have a maintenance check once a year by a person qualified to inspect fire extinguishers.
Inspector observed the home's fire extinguisher to be out of compliance; last serviced January 2023. |
— |
| 3 | — |
749.1417(a) - TB exam-Persons over 1 yr old who live, work, volunteer at operation have exam w/in 30 days, unless person had previous exam that meets requirements
During an unannounced monitored inspection 1 of 2 children in care records were reviewed, it was revealed no Tuberculosis screening test was not located in the child?s file. |
— |
| 5 | — |
749.1957(15) - Other Prohibited Discipline-Using or threatening to use emergency behavior intervention as discipline or punishment
All children placed in the home were interviewed and stated the foster parent restrains them. The foster parent denied restraining the children. |
— |
| 5 | — |
745.665 - If a subject of a background check at your operation has been arrested or charged with a crime, you must report it to Licensing immediately
A subject of background check at the operation was arrested and did not report to licensing immediately. |
— |
| 3 | — |
749.2605(b)(1) - Reasonable & prudent parent standard-must consider the child's age and level of maturity
Upon further inquiry, it was discovered that foster mom put wine coolers in the refrigerator making it assessable to children in care. It was discovered that the child took the wine cooler out of the refrigerator to drink. |
— |
| 3 | — |
749.151(3) - Operational responsibilities - Maintain current, true, accurate, and complete records
During inspection of documents, it was noted that there were misspelled names/entries in the Frequent Visitor List and the staff list and contract workers were mixed. |
— |
| 3 | — |
745.651(1) - Background Check Validation - You must inactivate a subject who is no longer associated with your operation within 7 days of leaving
During the monitoring inspection; it was observed one of the four files showed inactive background check. |
Yes |
| 3 | — |
749.151(3) - Operational responsibilities - Maintain current, true, accurate, and complete records
Several files reviewed were missing documentation of trainings, service plans, monthly visits. |
— |
| 5 | — |
749.1003(b)(1)(B) - Children's rights-Safety & care including right to be free from abuse, neglect and exploitation
Caregivers failed to adhere to a child's rights to be free of abuse, neglect, and exploitation as defined in Texas Family Code 261.401. |
— |
| 4 | — |
749.1541(c)(5) - Medication Record-Must include date (day, month, year) & time each medication was administered
One medication log reviewed contained the incorrect date (year). One medication log reviewed was missing signatures. Both medication logs reviewed did not have the foster parents full names or full signature. |
— |
| 5 | — |
749.1003(b)(1)(B) - Children's rights-Safety & care including right to be free from abuse, neglect and exploitation
Caregivers failed to adhere to a child's rights to be free of abuse, neglect, and exploitation as defined in Texas Family Code 261.401. |
— |
| 3 | — |
749.591(c) - Unauthorized Absence-Annual summary logs should be available to Licensing for review and reproduction, upon request
Annual summary logs were not available to Licensing for review upon request. |
— |
| 4 | — |
749.1541(c)(5) - Medication Record-Must include date (day, month, year) & time each medication was administered
The prescribed medication Victoza time of administration was not documented on the February 22 medication log. |
— |
| 5 | — |
749.2593(a)(3) - Supervision-The caregiver is responsible for ensuring each child's safety and well being, including auditory and/or visual awareness of the child
Caregiver left the 4 children in care in her vehicle unattended, leaving the oldest, a 12-year old child, to momentarily care for the younger children aged 7,6, and 3. The caregiver likewise did not provide any means, such as a phone, by which the 12-year old child may use to contact the caregiver in case of emergency. |
— |
| 2 | — |
749.1337 - Service Plan Review/Update-Notification, participation, implementation, documentation requirements for a review are the same as for an initial plan
The service plan review did not include the signatures of the service planning team members that were involved in the development of the service plan. |
— |
| 3 | — |
749.1003(b)(4)(A)(iii) - Children's rights-Adhere to the child's rights to be free from any unproductive work that serves no purpose except to demean the child
Multiple children placed in the home stated they are made to do exercise as a form of punishment. |
— |
| 4 | — |
749.1813(a)(1) - Infant requirements-A foster home may not use baby walkers with infants
A walker was observed in the home. Foster parent reports it is used to aide 11 month old learning to walk. |
— |
| 5 | — |
749.1521(2) - Medication Storage-Keep medication inaccessible other than to caregivers responsible for stored medication
During review of home inspection photos, pills were observed accessible to children. |
— |
| 4 | — |
749.2593(c)(6) - Supervision-Caregivers counted in child/caregiver ratio must implement and follow the children's service plans
In the case here obtaining, it would appear that the caregiver failed follow and implement each of the four children's Service Plans. As such, supervision issues arose which compromised the safety and welfare of the aforementioned children in care. |
— |
| 3 | — |
749.2445(c)(3) - Verification-Foster home screening must document evaluation of info obtained in order to make recs about applicant's capacity to work with children
A review of the provided home study and home study addendum did not include the recommendation for the applicant/foster parent's capacity to work with children. This was not included in either the provided home study, or the provided home study addendum. |
— |
| 3 | — |
749.151(3) - Operational responsibilities - Maintain current, true, accurate, and complete records
The operation failed to maintain current, true, accurate, and complete records within Extended Reach. |
— |
| 3 | — |
749.1957(3) - Other Prohibited Discipline-Threatening with the loss of placement as discipline or punishment
There's evidence that a caregiver informed a child behaviors such as being disrespectful, running away, and not following the rules would result in being removed from the home. |
— |
| 3 | — |
749.2903(b) - Fire Inspection-Inspection or fire safety evaluation must be documented for each FFH not serving PMN children
During the monitoring inspection, one of the four files reviewed showed the fire safety evaluation was not documented for the foster family home. |
— |
| 5 | — |
745.621(a)(7) - AP Initial background checks submitted - At the time you become aware of anyone requiring a background check under 745.605
Two home studies reviewed identified household members over the age of 14 who do not have background checks. |
— |
| 4 | — |
749.1541(c)(4) - Medication Record-Must include medication name, strength & dosage
The prescribed medication Victoza's dosage was not documented on the February 22 medication log. |
— |
| 3 | — |
749.537(a) - Active records-Available for immediate review and reproduction by Licensing
During the investigation; multiple requests were made to review active records. The active records were not accessible to review immediately at the time of the initial request. |
— |
| 2 | — |
749.1331(2) - Service Plan Review and Update-Review and update plan for children receiving treatment services for ED, ASD or PMN 90 days from date of last plan
A youth file receiving treatment services had an expired service plan. |
— |
| 5 | — |
745.621(a)(7) - AP Initial background checks submitted - At the time you become aware of anyone requiring a background check under 745.605
Two home studies reviewed identified household members over the age of 14 who do not have background checks. |
— |
| 4 | — |
749.2913(b)(2) - Fire Extinguisher-Have a maintenance check once a year by a person qualified to inspect fire extinguishers.
Inspector observed the home's fire extinguisher to be out of compliance; last serviced January 2023. |
— |
| 3 | — |
745.651(1) - Background Check Validation - You must inactivate a subject who is no longer associated with your operation within 7 days of leaving
During the monitoring inspection; it was observed one of the four files showed inactive background check. |
Yes |
| 5 | — |
749.607(1) - Employee and caregiver responsibilities-Competency, prudent judgment, self-control in presence of children and when performing assigned tasks
Foster parent tested positive on drug screening. |
— |
| 3 | — |
749.1307 - Service Planning-Complete the initial service plan within 45 days after child is admitted
Youth file reviewed was missing initial 30-day service plan. |
— |
| 4 | — |
749.503(a)(2)(A) - AP Serious Incident-Report to Licensing critical injury or illness that warrants treatment by a medical professional/hospitalization
During the investigation; the children in care left the foster home without permission and both children sustained a serious injury (broken foot) which warranted medical treatment. |
— |
| 5 | — |
749.1003(b)(4)(A) - Children's rights-Adhere to the child's rights to be free from any harsh, cruel, unusual, unnecessary, demeaning, or humiliating punishment
It was determined that a caregiver disciplined a child which resulted in a genuine threat of substantial harm from physical injury to the child. |
— |
| 3 | — |
749.1417(a) - TB exam-Persons over 1 yr old who live, work, volunteer at operation have exam w/in 30 days, unless person had previous exam that meets requirements
During an unannounced monitored inspection 1 of 2 children in care records were reviewed, it was revealed no Tuberculosis screening test was not located in the child?s file. |
— |
| 5 | — |
749.2593(a)(3) - Supervision-The caregiver is responsible for ensuring each child's safety and well being, including auditory and/or visual awareness of the child
Caregiver left the 4 children in care in her vehicle unattended, leaving the oldest, a 12-year old child, to momentarily care for the younger children aged 7,6, and 3. The caregiver likewise did not provide any means, such as a phone, by which the 12-year old child may use to contact the caregiver in case of emergency. |
— |
| 3 | — |
749.151(3) - Operational responsibilities - Maintain current, true, accurate, and complete records
During inspection of documents, it was noted that there were misspelled names/entries in the Frequent Visitor List and the staff list and contract workers were mixed. |
— |
| 5 | — |
749.1953(a) - Corporal Punishment-May not use/threaten corporal punishment, such as hitting/spanking, forced exercise, holding physical position, unproductive work.
The caregiver slapped a child in care. |
— |
| 4 | — |
749.1541(c)(4) - Medication Record-Must include medication name, strength & dosage
The prescribed medication Victoza's dosage was not documented on the February 22 medication log. |
— |
| 4 | — |
749.2593(c)(6) - Supervision-Caregivers counted in child/caregiver ratio must implement and follow the children's service plans
In the case here obtaining, it would appear that the caregiver failed follow and implement each of the four children's Service Plans. As such, supervision issues arose which compromised the safety and welfare of the aforementioned children in care. |
— |
| 3 | — |
749.933(a)(1) - Annual Training Timeline-Each person must complete required annual training within 12 months from date of employment or date verified as foster parent
A review of the records of Yolanda and Harvis Westbrooks revealed that a Training on Trauma Informed Care was 28 days late and Psychotropic Medication Training was 8 days late. Likewise the record for Dianne Brown foster home showed that the Trauma Informed Care Training was 24 days late. Thus, a deficiency is noted in this standard as the above trainings were not done within the period or time frame allowed to do so. |
— |
| 4 | — |
749.1957(8) - Other Prohibited Discipline-Humiliating, shaming, ridiculing, rejecting, or yelling at a child
The caregiver yelled at a child in care during an incident. |
— |
| 3 | — |
749.2445(c)(3) - Verification-Foster home screening must document evaluation of info obtained in order to make recs about applicant's capacity to work with children
A review of the provided home study and home study addendum did not include the recommendation for the applicant/foster parent's capacity to work with children. This was not included in either the provided home study, or the provided home study addendum. |
— |
| 3 | — |
749.2605(b)(1) - Reasonable & prudent parent standard-must consider the child's age and level of maturity
Upon further inquiry, it was discovered that foster mom put wine coolers in the refrigerator making it assessable to children in care. It was discovered that the child took the wine cooler out of the refrigerator to drink. |
— |
| 3 | — |
749.151(3) - Operational responsibilities - Maintain current, true, accurate, and complete records
The operation failed to maintain current, true, accurate, and complete records within Extended Reach. |
— |
| 3 | — |
749.537(a) - Active records-Available for immediate review and reproduction by Licensing
During the investigation; multiple requests were made to review active records. The active records were not accessible to review immediately at the time of the initial request. |
— |
| 3 | — |
749.2473(a) - Updating previous screening and home study-Conduct and complete new home screening
The operation did not complete a new home screening for three foster homes previously verified with other child-placing agencies. |
— |
| 5 | — |
745.665 - If a subject of a background check at your operation has been arrested or charged with a crime, you must report it to Licensing immediately
A subject of background check at the operation was arrested and did not report to licensing immediately. |
— |
| 4 | — |
749.1813(a)(1) - Infant requirements-A foster home may not use baby walkers with infants
A walker was observed in the home. Foster parent reports it is used to aide 11 month old learning to walk. |
— |
| 3 | — |
749.2903(b) - Fire Inspection-Inspection or fire safety evaluation must be documented for each FFH not serving PMN children
During the monitoring inspection, one of the four files reviewed showed the fire safety evaluation was not documented for the foster family home. |
— |
| 3 | — |
749.1957(3) - Other Prohibited Discipline-Threatening with the loss of placement as discipline or punishment
There's evidence that a caregiver informed a child behaviors such as being disrespectful, running away, and not following the rules would result in being removed from the home. |
— |
| 3 | — |
749.591(c) - Unauthorized Absence-Annual summary logs should be available to Licensing for review and reproduction, upon request
Annual summary logs were not available to Licensing for review upon request. |
— |
| 4 | — |
749.1541(c)(5) - Medication Record-Must include date (day, month, year) & time each medication was administered
The prescribed medication Victoza time of administration was not documented on the February 22 medication log. |
— |
| 5 | — |
749.2593(a)(2) - Supervision-The caregiver is responsible for being aware of and accountable for each child's on-going activity
A child's service plan indicated the necessity for increased supervision, every 30 minutes. The child self-harmed and the caregiver was unaware until provided notification when an unrelated household member delivered a letter written by the injured child disclosing the self-harming incident. |
— |
| 2 | — |
749.1337 - Service Plan Review/Update-Notification, participation, implementation, documentation requirements for a review are the same as for an initial plan
The service plan review did not include the signatures of the service planning team members that were involved in the development of the service plan. |
— |
| 4 | — |
749.1541(c)(5) - Medication Record-Must include date (day, month, year) & time each medication was administered
One medication log reviewed contained the incorrect date (year). One medication log reviewed was missing signatures. Both medication logs reviewed did not have the foster parents full names or full signature. |
— |
| 3 | — |
749.537(a) - Active records-Available for immediate review and reproduction by Licensing
The requested records were not available for immediate request for licensing during monitoring inspection. |
— |
| 4 | — |
749.592(a) - Unauthorized Absence-After a child returns from unauthorized absence, foster parent must conduct debriefing w/child no later than 24 hrs after return
Based on a review of the information gathered, it was determined that required debriefings were not conducted following the child's unauthorized absences. |
— |
| 3 | — |
749.1003(b)(4)(A)(iii) - Children's rights-Adhere to the child's rights to be free from any unproductive work that serves no purpose except to demean the child
Multiple children placed in the home stated they are made to do exercise as a form of punishment. |
— |
| 5 | — |
749.1003(b)(1)(B) - Children's rights-Safety & care including right to be free from abuse, neglect and exploitation
Caregivers failed to adhere to a child's rights to be free of abuse, neglect, and exploitation as defined in Texas Family Code 261.401. |
— |
| 2 | — |
749.1331(2) - Service Plan Review and Update-Review and update plan for children receiving treatment services for ED, ASD or PMN 90 days from date of last plan
A youth file receiving treatment services had an expired service plan. |
— |
| 5 | — |
749.1521(2) - Medication Storage-Keep medication inaccessible other than to caregivers responsible for stored medication
During review of home inspection photos, pills were observed accessible to children. |
— |
| 3 | — |
749.151(3) - Operational responsibilities - Maintain current, true, accurate, and complete records
Several files reviewed were missing documentation of trainings, service plans, monthly visits. |
— |
| 3 | — |
749.1301(f) - Preliminary Service Planning-Implement and follow the preliminary service plan
The children in care reported that they are left home alone without adult supervision. |
— |
| 5 | — |
749.1957(15) - Other Prohibited Discipline-Using or threatening to use emergency behavior intervention as discipline or punishment
All children placed in the home were interviewed and stated the foster parent restrains them. The foster parent denied restraining the children. |
— |
| 4 | — |
749.2557(a) - AP Capacity-Foster homes may not exceed the total capacity stated on the home's verification
Based off a review of provided records, the home study did not reflect an accurate count of the home's verified capacity. The provided home study and addendums did not match the home's verification, nor did it match what is documented in CLASS. Thus, HHSC was not able to verify the home's correct capacity. |
— |
| 5 | — |
749.1003(b)(1)(B) - Children's rights-Safety & care including right to be free from abuse, neglect and exploitation
Caregivers failed to adhere to a child's rights to be free of abuse, neglect, and exploitation as defined in Texas Family Code 261.401. |
— |
| 5 | — |
749.1953(a) - Corporal Punishment-May not use/threaten corporal punishment, such as hitting/spanking, forced exercise, holding physical position, unproductive work.
The caregiver slapped a child in care. |
— |
| 3 | — |
749.1417(a) - TB exam-Persons over 1 yr old who live, work, volunteer at operation have exam w/in 30 days, unless person had previous exam that meets requirements
During an unannounced monitored inspection 1 of 2 children in care records were reviewed, it was revealed no Tuberculosis screening test was not located in the child?s file. |
— |
| 5 | — |
749.2593(a)(3) - Supervision-The caregiver is responsible for ensuring each child's safety and well being, including auditory and/or visual awareness of the child
Caregiver left the 4 children in care in her vehicle unattended, leaving the oldest, a 12-year old child, to momentarily care for the younger children aged 7,6, and 3. The caregiver likewise did not provide any means, such as a phone, by which the 12-year old child may use to contact the caregiver in case of emergency. |
— |
| 3 | — |
749.1957(3) - Other Prohibited Discipline-Threatening with the loss of placement as discipline or punishment
There's evidence that a caregiver informed a child behaviors such as being disrespectful, running away, and not following the rules would result in being removed from the home. |
— |
| 5 | — |
749.1957(15) - Other Prohibited Discipline-Using or threatening to use emergency behavior intervention as discipline or punishment
All children placed in the home were interviewed and stated the foster parent restrains them. The foster parent denied restraining the children. |
— |
| 3 | — |
749.1003(b)(4)(A)(iii) - Children's rights-Adhere to the child's rights to be free from any unproductive work that serves no purpose except to demean the child
Multiple children placed in the home stated they are made to do exercise as a form of punishment. |
— |
| 3 | — |
749.1307 - Service Planning-Complete the initial service plan within 45 days after child is admitted
Youth file reviewed was missing initial 30-day service plan. |
— |
| 3 | — |
749.2445(c)(3) - Verification-Foster home screening must document evaluation of info obtained in order to make recs about applicant's capacity to work with children
A review of the provided home study and home study addendum did not include the recommendation for the applicant/foster parent's capacity to work with children. This was not included in either the provided home study, or the provided home study addendum. |
— |
| 5 | — |
749.607(1) - Employee and caregiver responsibilities-Competency, prudent judgment, self-control in presence of children and when performing assigned tasks
Foster parent tested positive on drug screening. |
— |
| 4 | — |
749.1541(c)(5) - Medication Record-Must include date (day, month, year) & time each medication was administered
The prescribed medication Victoza time of administration was not documented on the February 22 medication log. |
— |
| 3 | — |
749.151(3) - Operational responsibilities - Maintain current, true, accurate, and complete records
During inspection of documents, it was noted that there were misspelled names/entries in the Frequent Visitor List and the staff list and contract workers were mixed. |
— |
| 4 | — |
749.2593(c)(6) - Supervision-Caregivers counted in child/caregiver ratio must implement and follow the children's service plans
In the case here obtaining, it would appear that the caregiver failed follow and implement each of the four children's Service Plans. As such, supervision issues arose which compromised the safety and welfare of the aforementioned children in care. |
— |
| 3 | — |
749.933(a)(1) - Annual Training Timeline-Each person must complete required annual training within 12 months from date of employment or date verified as foster parent
A review of the records of Yolanda and Harvis Westbrooks revealed that a Training on Trauma Informed Care was 28 days late and Psychotropic Medication Training was 8 days late. Likewise the record for Dianne Brown foster home showed that the Trauma Informed Care Training was 24 days late. Thus, a deficiency is noted in this standard as the above trainings were not done within the period or time frame allowed to do so. |
— |
| 4 | — |
749.1541(c)(5) - Medication Record-Must include date (day, month, year) & time each medication was administered
One medication log reviewed contained the incorrect date (year). One medication log reviewed was missing signatures. Both medication logs reviewed did not have the foster parents full names or full signature. |
— |
| 4 | — |
749.1541(c)(4) - Medication Record-Must include medication name, strength & dosage
The prescribed medication Victoza's dosage was not documented on the February 22 medication log. |
— |
| 5 | — |
745.621(a)(7) - AP Initial background checks submitted - At the time you become aware of anyone requiring a background check under 745.605
Two home studies reviewed identified household members over the age of 14 who do not have background checks. |
— |
| 5 | — |
749.1003(b)(4)(A) - Children's rights-Adhere to the child's rights to be free from any harsh, cruel, unusual, unnecessary, demeaning, or humiliating punishment
It was determined that a caregiver disciplined a child which resulted in a genuine threat of substantial harm from physical injury to the child. |
— |
| 4 | — |
749.1957(8) - Other Prohibited Discipline-Humiliating, shaming, ridiculing, rejecting, or yelling at a child
The caregiver yelled at a child in care during an incident. |
— |
| 3 | — |
745.651(1) - Background Check Validation - You must inactivate a subject who is no longer associated with your operation within 7 days of leaving
During the monitoring inspection; it was observed one of the four files showed inactive background check. |
Yes |
| 5 | — |
749.1003(b)(1)(B) - Children's rights-Safety & care including right to be free from abuse, neglect and exploitation
Caregivers failed to adhere to a child's rights to be free of abuse, neglect, and exploitation as defined in Texas Family Code 261.401. |
— |
176 inspection record(s) on file from TX-HHSC.
Licensed facilities near this one, highest compliance score first.