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Primrose School of Plano at Headquarters

Child care center · 6788 HEADQUARTERS DR, Plano, TX 75024-6149 · License 1664125

0Compliance score
Poor

Capacity 266. InfantToddlerPre-KindergartenSchool

Violation history (157)

SeverityDateStandard / narrativeCorrected
5 746.3703(d) - No Smoking or Use of Tobacco Including E-Cigarettes or Vaporizers
This standard was tasked over for this investigation and found to be deficient. During the course of this investigation it was determined that the caregiver named in the allegation was observed using a tobacco vaporizer while present in the classroom.
4 746.1203(4) - Provide care consistent with child's habits, interests, strengths, special needs, including any special supervision needs
This standard was found to be deficient.
5 746.1201(1) - Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
This standard was tasked over for this investigation and found to be deficient. The caregiver did not used good judgement when she didn't not ensuring that the bottle given to the infant was for the child by double checking the name, and performing a name to face check with the second caregiver present.
5 746.2805(6) - Prohibited Punishments - Humiliating, Rejecting, Yelling
This standard was tasked over for this investigation and found to be deficient. During the course of this investigation it was determined that the caregiver mentioned in the allegation was observed and overheard yelling at children in care.
5 746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
This standard was found to be deficient during the investigation.
5 746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
This standard was found to be deficient during the investigation as the caregiver admitted to not conducting thorough name-to-face roll call which resulted in a child being left alone and unsupervised in a classroom.
5 746.1201(2) - Responsibilities of Employees and Caregivers -Relate to Children
Based on a review of the information obtained during a DFPS investigation it was determined that a caregiver at the operation does not show patience or respect to the children in care. The caregiver is aggressive in her mannerisms and does not demonstrate courtesy to the children in care.
5 746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
During an investigation it was found that a child was left unsupervised in a classroom at the operation.
5 746.1201(1) - Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
Caregivers did not demonstrate competency when operation policy was not followed in regards to name-to-face checks. Caregivers missed two opportunities for a name-to-face.
4 746.305(a)(4) - Report Outbreak of Communicable Illness
This standard was tasked over for the investigation and found to be deficient. The center was notified of a positive COVID case on Friday, but no report was entered into the Licensing system until Tuesday; as the director did not call and report the case to Intake directly. This put the reporting outside of 48 hour timeframe of reporting.
5 746.2805(1) - Prohibited Punishments - Corporal Punishment
Based on a review of the information obtained during a DFPS investigation it was determined that a caregiver was observed, on two occasions, to have engaged in corporal punishment of children in care.
5 746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
This standard was evaluated during the investigation and was found to be deficient. A caregiver did not properly account for all children while transitioning a group of children to the playground, which resulted in a child being left unsupervised in a classroom for more than five minutes.
4 746.307(b)(4) - Parental Communication - Situation that Placed a Child at Risk
The operation failed to notify the child?s parents immediately when their child was left unattended while in care.
4 746.3301(i) - Nutrition and Food Service - Must not serve identified foods to allergic child
This standard was tasked over for this investigation and found to be deficient. It was determined that the operation had given dairy milk to a child that was allergic instead of her labeled soy milk. This caused her to break out in an itchy rash and her eyes to swell up. At the time of inspection the operation had already put into action and place a strategy of ensuring that this would happen again; the chef brings the cartons of milk to the class and pour the milk in the labeled cup for the caregivers to verify as well.
Yes
5 746.1203(4) - Responsibilities of Caregivers - Supervision of Children
A child was left unsupervised in a hallway at the operation.
3 746.5205(4) - Documentation of Drills
At the time of inspection there was no documentation available for review to indicate that any of the safety drills had been conducted within this month. The last documentation fire drill was on 6/9/21, and severe weather and lockdown drills were last documented in April 2021.
5 746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
3 746.603(a)(3) - Children's Records - Health Statement
At the time of inspection one child did not have a health statement on file for review.
5 746.2805(1) - Prohibited Punishments - Corporal Punishment
Based on the investigation it was determined that a caregiver hit a child.
5 746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
This standard was found to be deficient. Two caregivers miscommunicated and 4 children were left unattended in a classroom for under 2 minutes.
5 746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
This standard was found to be deficient. Two caregivers miscommunicated and 4 children were left unattended in a classroom for under 2 minutes.
5 746.1201(1) - Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
This standard was tasked over for this investigation and found to be deficient. The caregiver did not used good judgement when she didn't not ensuring that the bottle given to the infant was for the child by double checking the name, and performing a name to face check with the second caregiver present.
5 746.1201(2) - Responsibilities of Employees and Caregivers -Relate to Children
Based on a review of the information obtained during a DFPS investigation it was determined that a caregiver at the operation does not show patience or respect to the children in care. The caregiver is aggressive in her mannerisms and does not demonstrate courtesy to the children in care.
4 746.305(a)(4) - Report Outbreak of Communicable Illness
This standard was tasked over for the investigation and found to be deficient. The center was notified of a positive COVID case on Friday, but no report was entered into the Licensing system until Tuesday; as the director did not call and report the case to Intake directly. This put the reporting outside of 48 hour timeframe of reporting.
5 746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
4 746.307(b)(4) - Parental Communication - Situation that Placed a Child at Risk
The operation failed to notify the child?s parents immediately when their child was left unattended while in care.
5 746.2805(1) - Prohibited Punishments - Corporal Punishment
Based on a review of the information obtained during a DFPS investigation it was determined that a caregiver was observed, on two occasions, to have engaged in corporal punishment of children in care.
3 746.603(a)(3) - Children's Records - Health Statement
At the time of inspection one child did not have a health statement on file for review.
3 746.5205(4) - Documentation of Drills
At the time of inspection there was no documentation available for review to indicate that any of the safety drills had been conducted within this month. The last documentation fire drill was on 6/9/21, and severe weather and lockdown drills were last documented in April 2021.
5 746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
This standard was evaluated during the investigation and was found to be deficient. A caregiver did not properly account for all children while transitioning a group of children to the playground, which resulted in a child being left unsupervised in a classroom for more than five minutes.
4 746.1203(4) - Provide care consistent with child's habits, interests, strengths, special needs, including any special supervision needs
This standard was found to be deficient.
4 746.3301(i) - Nutrition and Food Service - Must not serve identified foods to allergic child
This standard was tasked over for this investigation and found to be deficient. It was determined that the operation had given dairy milk to a child that was allergic instead of her labeled soy milk. This caused her to break out in an itchy rash and her eyes to swell up. At the time of inspection the operation had already put into action and place a strategy of ensuring that this would happen again; the chef brings the cartons of milk to the class and pour the milk in the labeled cup for the caregivers to verify as well.
Yes
5 746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
During an investigation it was found that a child was left unsupervised in a classroom at the operation.
5 746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
This standard was found to be deficient during the investigation as the caregiver admitted to not conducting thorough name-to-face roll call which resulted in a child being left alone and unsupervised in a classroom.
5 746.3703(d) - No Smoking or Use of Tobacco Including E-Cigarettes or Vaporizers
This standard was tasked over for this investigation and found to be deficient. During the course of this investigation it was determined that the caregiver named in the allegation was observed using a tobacco vaporizer while present in the classroom.
5 746.2805(1) - Prohibited Punishments - Corporal Punishment
Based on the investigation it was determined that a caregiver hit a child.
5 746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
This standard was found to be deficient during the investigation.
5 746.1201(1) - Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
Caregivers did not demonstrate competency when operation policy was not followed in regards to name-to-face checks. Caregivers missed two opportunities for a name-to-face.
5 746.1203(4) - Responsibilities of Caregivers - Supervision of Children
A child was left unsupervised in a hallway at the operation.
5 746.2805(6) - Prohibited Punishments - Humiliating, Rejecting, Yelling
This standard was tasked over for this investigation and found to be deficient. During the course of this investigation it was determined that the caregiver mentioned in the allegation was observed and overheard yelling at children in care.
5 746.3703(d) - No Smoking or Use of Tobacco Including E-Cigarettes or Vaporizers
This standard was tasked over for this investigation and found to be deficient. During the course of this investigation it was determined that the caregiver named in the allegation was observed using a tobacco vaporizer while present in the classroom.
3 746.603(a)(3) - Children's Records - Health Statement
At the time of inspection one child did not have a health statement on file for review.
4 746.307(b)(4) - Parental Communication - Situation that Placed a Child at Risk
The operation failed to notify the child?s parents immediately when their child was left unattended while in care.
4 746.305(a)(4) - Report Outbreak of Communicable Illness
This standard was tasked over for the investigation and found to be deficient. The center was notified of a positive COVID case on Friday, but no report was entered into the Licensing system until Tuesday; as the director did not call and report the case to Intake directly. This put the reporting outside of 48 hour timeframe of reporting.
5 746.1201(2) - Responsibilities of Employees and Caregivers -Relate to Children
Based on a review of the information obtained during a DFPS investigation it was determined that a caregiver at the operation does not show patience or respect to the children in care. The caregiver is aggressive in her mannerisms and does not demonstrate courtesy to the children in care.
5 746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
During an investigation it was found that a child was left unsupervised in a classroom at the operation.
5 746.1201(1) - Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
Caregivers did not demonstrate competency when operation policy was not followed in regards to name-to-face checks. Caregivers missed two opportunities for a name-to-face.
5 746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
This standard was found to be deficient during the investigation.
5 746.1203(4) - Responsibilities of Caregivers - Supervision of Children
A child was left unsupervised in a hallway at the operation.
4 746.3301(i) - Nutrition and Food Service - Must not serve identified foods to allergic child
This standard was tasked over for this investigation and found to be deficient. It was determined that the operation had given dairy milk to a child that was allergic instead of her labeled soy milk. This caused her to break out in an itchy rash and her eyes to swell up. At the time of inspection the operation had already put into action and place a strategy of ensuring that this would happen again; the chef brings the cartons of milk to the class and pour the milk in the labeled cup for the caregivers to verify as well.
Yes
5 746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
5 746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
This standard was evaluated during the investigation and was found to be deficient. A caregiver did not properly account for all children while transitioning a group of children to the playground, which resulted in a child being left unsupervised in a classroom for more than five minutes.
5 746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
This standard was found to be deficient during the investigation as the caregiver admitted to not conducting thorough name-to-face roll call which resulted in a child being left alone and unsupervised in a classroom.
5 746.2805(1) - Prohibited Punishments - Corporal Punishment
Based on a review of the information obtained during a DFPS investigation it was determined that a caregiver was observed, on two occasions, to have engaged in corporal punishment of children in care.
5 746.1201(1) - Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
This standard was tasked over for this investigation and found to be deficient. The caregiver did not used good judgement when she didn't not ensuring that the bottle given to the infant was for the child by double checking the name, and performing a name to face check with the second caregiver present.
4 746.1203(4) - Provide care consistent with child's habits, interests, strengths, special needs, including any special supervision needs
This standard was found to be deficient.
3 746.5205(4) - Documentation of Drills
At the time of inspection there was no documentation available for review to indicate that any of the safety drills had been conducted within this month. The last documentation fire drill was on 6/9/21, and severe weather and lockdown drills were last documented in April 2021.
5 746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
This standard was found to be deficient. Two caregivers miscommunicated and 4 children were left unattended in a classroom for under 2 minutes.
5 746.2805(1) - Prohibited Punishments - Corporal Punishment
Based on the investigation it was determined that a caregiver hit a child.
5 746.2805(6) - Prohibited Punishments - Humiliating, Rejecting, Yelling
This standard was tasked over for this investigation and found to be deficient. During the course of this investigation it was determined that the caregiver mentioned in the allegation was observed and overheard yelling at children in care.
5 746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
This standard was found to be deficient during the investigation.
5 746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
This standard was found to be deficient. Two caregivers miscommunicated and 4 children were left unattended in a classroom for under 2 minutes.
5 746.2805(1) - Prohibited Punishments - Corporal Punishment
Based on the investigation it was determined that a caregiver hit a child.
5 746.1201(1) - Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
This standard was tasked over for this investigation and found to be deficient. The caregiver did not used good judgement when she didn't not ensuring that the bottle given to the infant was for the child by double checking the name, and performing a name to face check with the second caregiver present.
4 746.307(b)(4) - Parental Communication - Situation that Placed a Child at Risk
The operation failed to notify the child?s parents immediately when their child was left unattended while in care.
5 746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
5 746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
This standard was found to be deficient during the investigation as the caregiver admitted to not conducting thorough name-to-face roll call which resulted in a child being left alone and unsupervised in a classroom.
3 746.603(a)(3) - Children's Records - Health Statement
At the time of inspection one child did not have a health statement on file for review.
5 746.1201(1) - Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
Caregivers did not demonstrate competency when operation policy was not followed in regards to name-to-face checks. Caregivers missed two opportunities for a name-to-face.
5 746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
This standard was evaluated during the investigation and was found to be deficient. A caregiver did not properly account for all children while transitioning a group of children to the playground, which resulted in a child being left unsupervised in a classroom for more than five minutes.
5 746.2805(1) - Prohibited Punishments - Corporal Punishment
Based on a review of the information obtained during a DFPS investigation it was determined that a caregiver was observed, on two occasions, to have engaged in corporal punishment of children in care.
5 746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
During an investigation it was found that a child was left unsupervised in a classroom at the operation.
5 746.1201(2) - Responsibilities of Employees and Caregivers -Relate to Children
Based on a review of the information obtained during a DFPS investigation it was determined that a caregiver at the operation does not show patience or respect to the children in care. The caregiver is aggressive in her mannerisms and does not demonstrate courtesy to the children in care.
5 746.1203(4) - Responsibilities of Caregivers - Supervision of Children
A child was left unsupervised in a hallway at the operation.
5 746.2805(6) - Prohibited Punishments - Humiliating, Rejecting, Yelling
This standard was tasked over for this investigation and found to be deficient. During the course of this investigation it was determined that the caregiver mentioned in the allegation was observed and overheard yelling at children in care.
4 746.3301(i) - Nutrition and Food Service - Must not serve identified foods to allergic child
This standard was tasked over for this investigation and found to be deficient. It was determined that the operation had given dairy milk to a child that was allergic instead of her labeled soy milk. This caused her to break out in an itchy rash and her eyes to swell up. At the time of inspection the operation had already put into action and place a strategy of ensuring that this would happen again; the chef brings the cartons of milk to the class and pour the milk in the labeled cup for the caregivers to verify as well.
Yes
5 746.3703(d) - No Smoking or Use of Tobacco Including E-Cigarettes or Vaporizers
This standard was tasked over for this investigation and found to be deficient. During the course of this investigation it was determined that the caregiver named in the allegation was observed using a tobacco vaporizer while present in the classroom.
3 746.5205(4) - Documentation of Drills
At the time of inspection there was no documentation available for review to indicate that any of the safety drills had been conducted within this month. The last documentation fire drill was on 6/9/21, and severe weather and lockdown drills were last documented in April 2021.
4 746.1203(4) - Provide care consistent with child's habits, interests, strengths, special needs, including any special supervision needs
This standard was found to be deficient.
4 746.305(a)(4) - Report Outbreak of Communicable Illness
This standard was tasked over for the investigation and found to be deficient. The center was notified of a positive COVID case on Friday, but no report was entered into the Licensing system until Tuesday; as the director did not call and report the case to Intake directly. This put the reporting outside of 48 hour timeframe of reporting.
5 746.1201(1) - Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
Caregivers did not demonstrate competency when operation policy was not followed in regards to name-to-face checks. Caregivers missed two opportunities for a name-to-face.
5 746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
This standard was found to be deficient during the investigation as the caregiver admitted to not conducting thorough name-to-face roll call which resulted in a child being left alone and unsupervised in a classroom.
5 746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
This standard was found to be deficient during the investigation.
5 746.1201(1) - Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
This standard was tasked over for this investigation and found to be deficient. The caregiver did not used good judgement when she didn't not ensuring that the bottle given to the infant was for the child by double checking the name, and performing a name to face check with the second caregiver present.
5 746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
5 746.2805(6) - Prohibited Punishments - Humiliating, Rejecting, Yelling
This standard was tasked over for this investigation and found to be deficient. During the course of this investigation it was determined that the caregiver mentioned in the allegation was observed and overheard yelling at children in care.
4 746.3301(i) - Nutrition and Food Service - Must not serve identified foods to allergic child
This standard was tasked over for this investigation and found to be deficient. It was determined that the operation had given dairy milk to a child that was allergic instead of her labeled soy milk. This caused her to break out in an itchy rash and her eyes to swell up. At the time of inspection the operation had already put into action and place a strategy of ensuring that this would happen again; the chef brings the cartons of milk to the class and pour the milk in the labeled cup for the caregivers to verify as well.
Yes
5 746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
During an investigation it was found that a child was left unsupervised in a classroom at the operation.
4 746.1203(4) - Provide care consistent with child's habits, interests, strengths, special needs, including any special supervision needs
This standard was found to be deficient.
5 746.2805(1) - Prohibited Punishments - Corporal Punishment
Based on the investigation it was determined that a caregiver hit a child.
3 746.603(a)(3) - Children's Records - Health Statement
At the time of inspection one child did not have a health statement on file for review.
5 746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
This standard was evaluated during the investigation and was found to be deficient. A caregiver did not properly account for all children while transitioning a group of children to the playground, which resulted in a child being left unsupervised in a classroom for more than five minutes.
3 746.5205(4) - Documentation of Drills
At the time of inspection there was no documentation available for review to indicate that any of the safety drills had been conducted within this month. The last documentation fire drill was on 6/9/21, and severe weather and lockdown drills were last documented in April 2021.
5 746.2805(1) - Prohibited Punishments - Corporal Punishment
Based on a review of the information obtained during a DFPS investigation it was determined that a caregiver was observed, on two occasions, to have engaged in corporal punishment of children in care.
5 746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
This standard was found to be deficient. Two caregivers miscommunicated and 4 children were left unattended in a classroom for under 2 minutes.
4 746.307(b)(4) - Parental Communication - Situation that Placed a Child at Risk
The operation failed to notify the child?s parents immediately when their child was left unattended while in care.
5 746.1201(2) - Responsibilities of Employees and Caregivers -Relate to Children
Based on a review of the information obtained during a DFPS investigation it was determined that a caregiver at the operation does not show patience or respect to the children in care. The caregiver is aggressive in her mannerisms and does not demonstrate courtesy to the children in care.
5 746.1203(4) - Responsibilities of Caregivers - Supervision of Children
A child was left unsupervised in a hallway at the operation.
5 746.3703(d) - No Smoking or Use of Tobacco Including E-Cigarettes or Vaporizers
This standard was tasked over for this investigation and found to be deficient. During the course of this investigation it was determined that the caregiver named in the allegation was observed using a tobacco vaporizer while present in the classroom.
4 746.305(a)(4) - Report Outbreak of Communicable Illness
This standard was tasked over for the investigation and found to be deficient. The center was notified of a positive COVID case on Friday, but no report was entered into the Licensing system until Tuesday; as the director did not call and report the case to Intake directly. This put the reporting outside of 48 hour timeframe of reporting.

Severity 5 = most serious. Source: official state record.

Inspections (117)

117 inspection record(s) on file from TX-HHSC.

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